XECOLOGY
MANAGEMENT CONSULTANTS
XCELLENCE
STANDARDS OF EXCELLENCE
The Standards in Management, Strategy
and Administration
Xecology is built on the high standards of management, strategy and administration; the standards we intend to instill in our clients are the same to which we adopt and measure ourselves against.
The standards of performance and results;
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Regular notifications and reporting, typically completed on a weekly basis.
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Focus is always on the completion of program targets and programs.
CLIENT CARE FOR SALES
Client and Customer Care For Asset Marketing and Sales
Rules applicable, when Xecology either executes or manages the marketing on behalf of a client, for the sale of a business, or its assets and is thus the client is entering, or has entered, into an agency agreement for the sale of the business, assets, or both.
Consulting and Agency Agreements
(Buyers and sellers as clients in the sale and purchase of assets).
Before a prospective client signs an agency agreement, a consultant must explain to the prospective client and set out in writing
• (a) the conditions under which product fees and consulting rates must be paid and how these are calculated. This would also include the commission rates on the sales of assets and enterprises. Calculations include an estimated cost (actual £ pound sterling amount) payable by the client, based on the appraisal and initial assessments relating to the service and products requested against locations, distances, time, complexity and size of organisation.
(b) That when the consulting or agency agreement ends; SA1 Ltd will cancel any of the client obligations or commitments, as an expired agreement is deemed null and void; other than specific clauses tied with dates such as the points set out in a Non Disclosure Agreements.
(c) How the land or business will be marketed and presented through direct contact for off-market / private proposals. If presented on the open market advertised, what additional expenses that such advertising and marketing will incur.
(d) That the client is not obliged to agree to the additional expenses.
Disclosure of Defects
• Xecology Ltd, acting as Master Agent or broker, is not required to discover hidden or underlying defects in land but must disclose known defects to a customer. Where it would appear likely to a reasonably competent broker / consultant that land may be subject to hidden or underlying defects, a broker must either— (a) obtain confirmation from the client, supported by evidence or expert advice, that the land in question is not subject to defect; or (b) ensure that a customer is informed of any significant potential risk so that the customer can seek expert advice if the customer so chooses.
• Xecology Ltd will not continue to act for a client who directs that information relating to defects, flaws, problems, threats, insolvency or bankruptcy be withheld.
Advertising and Marketing
• Xecology Ltd will not advertise any land or business on terms that are different from those authorised by the client.
Contractual Documentation and Record Keeping
• The broker will submit to the client, all offers concerning the grant, sale, or other disposal of any land or business; provided that such offers are in writing.
• A broker employed or engaged by Xecology Ltd, acting as the Master Agent, will provide Xecology Ltd with a copy of every written offer that the broker submits.
• A broker must retain, for a period of 12 months, a copy of every written offer submitted. This rule applies regardless of whether the offer was submitted by the agent or by a licensee employed or engaged by the agent and regardless of whether the offer resulted in a transaction.
ACQUISITION CLIENT CARE
Acquisitions;Client and customer care
This policy on Client and Customer Care on Acquisitions applies where the Client has signed an agency agreement (a buyer’s agency agreement) , authorising an agent to undertake real estate agency work, in respect to the purchase or acquisition of land, or business, on the client’s behalf.
Before a prospective client signs a buyer’s agency agreement, a consultant must explain to the prospective client and set out in writing the inherent risks relating to the purchase of buildings and locations; whilst we don’t assume liability, we will do everything within our scope as consultants to protect all interests of the client from risks that we would reasonably foresee and know about, regardless of whether or not a seller directly discloses anything. While a customer is expected to inquire into risks regarding a property and to undertake the necessary inspections and seek advice, Xecology consultants will not simply rely on caveat emptor. This is stated for guidance only, for our purpose and intentions and without limiting the range of issues to be taken into account.
the conditions under which commission must be paid and how commission is calculated, including an estimated cost (actual $ amount) of commission payable by the client, based on the average of the estimated price range of the land or business that the client is seeking to purchase:
When the agency agreement ends:
- any additional services that the licensee will provide, or arrange for the provision of, on the client’s behalf and the expenses relating to those services payable by the client:
- that the client is not obliged to agree to the additional expenses referred to in rule
- that further information on agency agreements and contractual documents is available from the Authority and how to access this information.
Xecology Ltd will not undertake consultancy work with customers, or other consultancies, on terms that are different from those that are authorised by the client on whose behalf the licensee is carrying out consultancy work.
Xecology Ltd will submit all findings and raw data on request that the consultant is instructed by the client to draw concerning the investigation or re development of personnel, departments, division and the organisation, including related business, provided that such data drawn is in writing.
The consultant engaged by Xecology Ltd, will provide the Xecology's head Office with a copy of every written communication and documentation, either or, received, sent or written by the consultant.
Xecology Ltd will retain, for an indefinite period, copies, communications, program documents, target completion evidence. This rule applies regardless of whether the documentation and evidence was also submitted to the client by the consultant.
APPRAISALS AND PRICING
Appraisals and Pricing
• An appraisal of land or a business will —
(a) be provided in writing to a client by a consultant; and
(b) realistically reflect current market conditions; and
(c) be supported by comparable information on sales of similar land in similar locations or businesses.
• Where no directly comparable or semi-comparable sales data exists, a consultant will explain this, in writing, to the client.
• An advertised price must clearly reflect the pricing expectations agreed with the client.
Relationship between prospective client’s choices about how to sell and SA1’s benefits
• Before a prospective client signs an broker agreement, the consultant must explain to the prospective client how choices that the prospective client may make about how to sell or otherwise dispose of his or her land or business could impact on the individual benefits that the consultancy may receive.
CONFLICTS OF INTEREST
Conflicts of interest
• Xecology will not act in a capacity that would attract more than 1 commission in the same transaction.
• Xecology does not engage in excessive business or professional activity where the business or activity would, or could reasonably be expected to, strain existing, practical resources to the point of compromising the discharge of the Xecology’s obligations to its clients. Xecology is not an open consultancy and it's invitation to clients is targeted towards a closed, non-conflicting group of corporations and executives.
CONFIDENTIALITY
Confidentiality
• Xecology will not use information that is confidential to a client for the benefit of any other person or of the licensee.
• Xecology will not disclose confidential personal information relating to a client unless— (a) the client consents in writing; or (b) disclosure is necessary to answer or defend any complaint, claim, allegation, or proceedings against the licensee by the client; or (c) the consultancy is required by law to disclose the information; or (d) the disclosure is consistent with the information privacy principles in section 6 of the Privacy Act 1993.
• Where Xecology discloses information, it may be only to the appropriate person or entity and only to the extent necessary for the permitted purpose.
THE CODE OF ETHICS
Code of Ethical, Professional Conduct
• Xecology's intentions aligns with the fiduciary obligations to the client.
• Xecology, as the hired consultancy, will always acts in good faith and deals fairly with all parties engaged in a project, program or transaction.
• Xecology does not and will not engage in any conduct likely to bring the industry into disrepute.
• XecologyLtd will not mislead a customer or client, nor provide false information, nor withhold information that should by law or in fairness be provided to a customer or client.
Duties and obligations of Consultants
Promoting awareness of rules:
• These rules are highlighted to make them available to any person considering our services.
Supervision and Management of Consultants
• All consultants employed or engaged are properly supervised and managed.
Regulatory framework and Continuing education.
• All consultants employed or engaged have a sound knowledge of the laws, regulations and rules issued, relevant to industry of consulting and of general commerce and business activities.
• All consultants employed or engaged are aware of and have the opportunity to undertake any continuing education to deliver the best service and performance in business and management consulting.
TRANSPARENCY
Transparency in methods and activity.
To act in the best interests of the client and act in accordance with the client’s instructions unless doing so would be contrary to law.
The consultant will not engage in any conduct that would put a prospective client, client, or customer under undue or unfair pressure to change, alter or divert the standard business operation.
The consultant must communicate regularly and in a timely manner and keep the client well informed of matters relevant to the client’s interest, unless otherwise instructed by the client. A licensee must not mislead customers as to the change expectations of the client.
Due Care
The consultant will take due care to—
(a) ensure the security of property, equipment, information during every business service which the consultant is carrying out; and
(b) avoid risks of damage that may arise from team members or outside professionals accessing the land, other property or and physical aspect of the business.
Unless authorised by a client, through a consultancy agreement, the consultant will not expose any information about the business outside the remit and scope of the mandate, consultancy agreement and contractual documents
Signing the Consultancy Agreement
Before a prospective client, actual client, or customer signs a consultancy agreement, or other contractual document, Xecology Ltd will —
(a) recommend that the person be willing to seek independent legal advice or particular professional advice;
(b) ensure that the person is aware that he or she can, and may need to, seek technical or other advice and information; and;
(c) allow that person a reasonable opportunity to obtain the advice.
Xecology Ltd will not take advantage of a prospective client’s, client’s, or customer’s inability to understand relevant documents where such inability is reasonably apparent.
A consultant will submit a consultancy agreement or a sale or other contractual document to any person for signature, with all material particulars inserted into or attached to the document.
• A consultant will explain to a prospective client that if he or she enters into or has already entered into other broker agreements, he or she could be liable to pay full commission and rates to more than 1 agent in the event that a transaction is concluded.
On notice of conclusion and cancellation of a consultancy agreement received by the consultant under the agreement will , advise the client, in writing, the remaining targets of a program or the names of customers viewing the business for a potential sale for which I the event of a successful transaction, the consultant would claim a commission.
The consultant will not impose conditions on a client through a consultancy agreement that are not reasonably necessary to protect the interests of the consultant.
Authorized Expenses
When authorized by a client to incur expenses, the consultant will seek to obtain the best value for the client.
TRAINED CONSULTANT STANDARDS
Code for Standards in Consultant Training
SOCIAL RESPONSIBILITY
The View of Responsibility
How We Treat Society.
For the purpose of ensuring Xecology maintains a high level of ethics across is operations and associations, clients are selected in terms of the performance of their ethics, chosen purposes, scope and goals.
We maintain the view that change and diversification is possible and therefore the essential process of selection is in identifying the correct viewpoint on responsibility and the approach towards how it manages, or believes how it should ideally manage it's own spheres of influence.
Corporate Responsibility means PROFITS across it's sphere of influence; corporate profit, personnel profit, social profit, environmental profit; the arrangement of parts and participants means everyone wins.
Every consultant is trained in house on the knowledge and skills on organisational establishment, processes and performance management.
1. To ensure that the consultant is trained prior on the technology, organisational policy and management technology for which they are reviewing and analysing.
2. To be sufficiently skilled and apprenticed on the ability to recognise problems, formulate resolutions and implement solutions on the sector of business being reviewed.
3. To be sufficiently educated on existing market and economic conditions, as well the major trends of specific industries of which they specialise.
4. To undertake sufficient and regular training on the standard policies and processes adopted by Xecology
5. Ensure that no other unauthorised technology or process is applied in the programming or development of corporations.
6. To ensure that internal reporting standards are understood and drilled so that supervisory measures can be applied to program the consultant on future training.